Privacy Policy
Last updated: March 2026
Who we are
Mycelium Networks (ABN 37 622 783 028) is a Melbourne-based IT consultancy. In this policy, “we”, “us”, and “our” refer to Mycelium Networks. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We collect personal information that you provide to us through our website contact form, email, phone, or in person. This may include your name, email address, phone number, company name, staff count, and details about your IT environment or enquiry. We do not collect sensitive information unless directly relevant to the services we provide and with your consent.
How we use it
We use your personal information to respond to your enquiry, provide IT health checks and consultations, deliver managed IT services if engaged, send service-related communications, and comply with legal obligations. We will not use your information for direct marketing without your consent, and you may opt out at any time.
Third-party services
Our website uses Cloudflare for content delivery and security, and our email is hosted by Microsoft 365. We may use Brevo (formerly Sendinblue) for email communications. These services may process your data in accordance with their own privacy policies. We do not sell or rent your personal information to any third party.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encryption in transit (HTTPS), access controls, and regular security reviews. As an IT security consultancy, we hold ourselves to the standards we recommend to our clients.
Your rights
You have the right to access, correct, or request deletion of your personal information. To make a request or raise a concern about how we handle your data, contact us at hello@mycelium.net.au or call 1300 955 623.
Complaints
If you believe we have breached the APPs, please contact us first so we can investigate and resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date of last update shown above.